FAQs

How much does a knack box cost?


You can get a knack box in three ways - as a monthly subscriber (£23.99), with a 3-month gift subscription (£74.99) or you can buy one box at a time (£26.99). All box prices include VAT and delivery costs




How do I buy a knack box?


You can do so on the 'Get a Box' page. We have three different ways you can get a box: every month paying via direct debit (£23.99/month), once a month for 3 months with a gift subscription via one payment (£74.99) or by just buying a single box (£26.99).

If you're giving a gift subscription, we'll be in touch with you afterwards to double check all the details so we make sure it gets to the right person!




What happens when I become a monthly subscriber?


When you buy a monthly subscription, payment will be made via Direct Debit through GoCardless. You will be charged between the 4th and 11th of each month; for example, for a workshop happening in October, payment will be taken 4th-11th October. A new box will come every month so you won't need to set up payment again. After subscribing you'll receive an invite to our Facebook group where you can 'meet' the other members and share pictures of your creations. We announce each month's project, chances to personalise or upgrade your box, and votes on future projects via email. You'll then receive your box a few days before the live stream workshop. Inside this there are always instructions on how you can check you have everything you need and details about the live stream workshop. We also send this information out via email. The live stream workshop is held at 1pm on the 3rd Sunday of every month. It lasts for about 1.5 hours, giving you the chance to complete your project at a moderate pace, ask lots of questions and share your work with other members. After the workshop, we always ask you to fill out a short form to give us some feedback. This helps us to make sure that we are always thinking about how we can make things even better for our members. It's also where you can submit ideas for future projects you want to see! If you can't make the live stream workshop, a recording of this is available within a week.




What happens when I buy a gift subscription or one-off box?


When you buy a gift subscription or one-off box we take the full payment immediately. After you purchase, you'll receive a confirmation email. For gift subscriptions, you'll also be contacted to confirm the details and send the gift certificate if requested. We then send out the box a few days before each live stream workshop. Inside this there are always instructions on how you can check you have everything you need and details about the live stream workshop. We also send this information out via email. The live stream workshop is held at 1pm on the 3rd Sunday of every month. It lasts for about 1.5 hours, giving you the chance to complete your project at a moderate pace, ask lots of questions and share your work with other members. After the workshop, we always ask you to fill out a short form to give us some feedback. This helps us to make sure that we are always thinking about how we can make things even better. If you can't make the live stream workshop, a recording of this is available the following week - you'll get an email to let you know when it's ready. Gift subscribers have access to all videos for the duration of their subscription, one-off box purchasers have access to the recording of the workshop that they bought a box for for up to 1 month.




What's the live online workshop?


Each month, the live online workshop takes place via Zoom. Zoom is free to use and we will send you the link to the workshop so it'll be super easy to access it! In this workshop, you will be only able to watch the expert crafter complete the project but you can ask questions using the text chat function throughout. These workshops are recorded so you can also watch them in your own time if you're unable to (virtually) attend or prefer to do the project at your own pace.

At the end of the workshop, everyone is able to turn on their screens and microphones to share their work. It's totally up to you if you want to do this but we love seeing what everyone has created!




What’s in the box?


It will be different every month! Generally, the box will include all the materials and specialist tools needed to complete that month's craft project, packaged carefully to ensure its safety. Sometimes there will be a surprise free gift too!

We don't include printed instructions to save on paper - during our research people told us they preferred this - but you'll have access to the live stream workshop and a recording of this too. Your box will arrive a couple of days before the workshop so you won't have to wait too long to get started!




How does this whole voting thing work?


This is part of what makes knack different from other craft subscription boxes - our members choose our future projects! You can submit ideas to us at any time, and you will be able to vote on future craft projects (you'll get emails about this).




Where do you deliver to?


Currently we can deliver to anywhere in the UK. Unfortunately we are not yet doing international deliveries, but we hope to in the future. If you're reading this from abroad, why not contact us and tell us where you think we should start!




How are you operating during the COVID-19 pandemic?


The knack team is working from home, but we are still sending out boxes for delivery. Public Health England has advised that people receiving parcels are not put at additional risk of contracting the coronavirus (COVID-19). Let us know if you need a no contact delivery and we'll be sure to let our delivery partner know.




What about knack's environmental impact?


This is something we take very seriously. In an effort to reduce our environmental impact, we try to use items which are reuseable/recyclable/biodegradable and as little single-use plastic as possible. For example, the knack boxes themselves are made out of 90% recycled materials and when we have fragile items, we package them in a special recyclable paper bubble wrap. We also offset 10x the carbon emitted from the delivery of each box, donating these costs to verified carbon offsetting schemes. If you have feedback on how we can be more sustainable, please let us know!




What's this about improving wellbeing and reducing loneliness?


Having this positive impact is really important to us. Research shows that doing craft & other creative activities can help us feel better - by taking our mind off things we're worried about, helping us relax, explore our creative side and giving us a sense of achievement. Our members regularly report these feelings following the live stream workshops.

Having live stream workshops means they are accessible to people wherever they are, and whatever stage of social interaction they're ready to get involved in - reducing some of the barriers such as transport and physical accessibility. Our members also regularly report feeling more connected to others with similar interests following the live stream workshops.




How do I update my details?


We take regular payments through GoCardless, so if you need to update your bank account/card details please do so there. Feel free to get in touch if you need any help with this. If you need to update your delivery address or contact details please email us at info@theknackbox.com.




Can I skip a month?


If you're a regular monthly subscriber, you can skip a month if you let us know before the end of the previous month. So for example if you want to skip October, you need to let us know by the end of September. To request a skip, just contact us through the link in your profile on our site, or send us an email at info@theknackbox.com. Once the skip has been processed, you'll receive a reply to confirm this from us as well as a notification from our payment provider GoCardless.

If you're using a gift membership, you'll get an email at the start letting you know which months your membership is for, and you won't be able to skip months.




How do I cancel my subscription?


You're free to cancel your regular monthly subscription any time, just contact us through the link in your profile on our site, or send us an email at info@theknackbox.com. You can see our full cancellation policy here.




Can I return a box?


As our boxes are made to order, we don't accept returns on these. If there's anything missing or damaged (we pack them very carefully but accidents happen) please let us know as soon as possible by emailing info@theknackbox.com.




What's your privacy policy?


You can find our privacy policy here. We take payments through GoCardless, so we don't hold any of your financial details, including your card information.




My question isn't here


You can contact us here or just send an email to info@theknackbox.com and we'll be happy to help!




How do I refer a friend?


You can get 10% off your next monthly box for you and a friend - when your friend signs up, they just need to name you as referrer. Please note this is only for monthly subscriptions, not one off boxes.




When will my box arrive?


Boxes bought for a live stream or as part of a subscription will arrive a few days before the live stream workshop (which is on the 3rd Sunday of the month unless otherwise specified). Post event boxes bought as a one off will be sent out within a week of purchase, delivery times can vary.