FAQs

How much does a knack box cost?


You can get a knack box in three ways - as a monthly subscriber (£22.99), with a 3-month gift subscription (£69.99) or you can buy one box at a time (£24.99). All box prices include VAT and delivery so as an example, a monthly subscription costs £19.37 (box & VAT) + £3.62 (delivery) = £22.99/month




How do I buy a knack box?


You can do so on the 'Get a Box' page. We have three different ways you can get a box: every month paying via direct debit (£22.99/month), once a month for 3 months with a gift subscription via one payment (£69.99) or by just buying a single box (£24.99).

If you're giving a gift subscription, we'll be in touch with you afterwards to double check all the details so we make sure it gets to the right person!




What happens when I become a monthly subscriber?


When you buy a monthly subscription, payment will be made via Direct Debit through GoCardless. You will be charged between the 4th and 11th of each month; for example, for a workshop happening in October, payment will be taken 4th-11th October. A new box will come every month so you won't need to set up payment again. After subscribing you'll receive an invite to our Facebook group where you can 'meet' the other members and share pictures of your creations. Every month, we'll send you an email with a link where you can vote for the next project. Once the votes are in, we'll announce what was the most popular project. You'll then receive your box a few days before the live stream workshop. Inside this there are always instructions on how you can check you have everything you need and details about the live stream workshop. We also send this information out via email. The live stream workshop is held at 1pm on the 3rd Sunday of every month. It lasts for about 1.5 hours, giving you the chance to complete your project at a moderate pace, ask lots of questions and share your work with other members. After the workshop, we always ask you to fill out a short form to give us some feedback. This helps us to make sure that we are always thinking about how we can make things even better for our members. If you can't make the live stream workshop, a recording of this is available within a week.




What happens when I buy a gift subscription or one-off box?


When you buy a gift subscription or one-off box we take the full payment immediately. After subscribing, you'll receive an email confirming your purchase. For gift subscriptions, you'll also be asked whether you want us to include a card/certificate in the recipient's first box as well as to check that all the details are right. We'll also need the recipient's email address so that we can send them a link to vote each month on the next projects they'll receive as part of their gift subscription. We then send out the box a few days before the live stream workshop. Inside this there are always instructions on how you can check you have everything you need and details about the live stream workshop. We also send this information out via email. The live stream workshop is held at 1pm on the 3rd Sunday of every month. It lasts for about 1.5 hours, giving you the chance to complete your project at a moderate pace, ask lots of questions and share your work with other members. After the workshop, we always ask you to fill out a short form to give us some feedback. This helps us to make sure that we are always thinking about how we can make things even better. If you can't make the live stream workshop, a recording of this is available within a week. Gift subscribers have access to all videos for the duration of their subscription, one-off box purchasers have access to the recording of the workshop that they bought a box for for up to 1 month.




What's the live stream workshop?


Each month, the live stream workshop takes place via Zoom. Zoom is free to use and we will send you the link to the workshop so it'll be super easy to access it! In this workshop, you will be only able to watch the expert crafter complete the project but you can ask questions using the text chat function throughout. These workshops are recorded so you can also watch them in your own time if you're unable to (virtually) attend or prefer to do the project at your own pace.

At the end of the workshop, everyone is able to turn on their screens and microphones to share their work. It's totally up to you if you want to do this but we love seeing what everyone has created!




What’s in the box?


It will be different every month! Generally, the box will include all the materials and specialist tools needed to complete that month's craft project, packaged carefully to ensure its safety. Sometimes there will be a surprise free gift too!

We don't include printed instructions to save on paper - during our research people told us they preferred this - but you'll have access to the live stream workshop and a recording of this too. Your box will arrive a couple of days before the workshop so you won't have to wait too long to get started!




How does this whole voting thing work?


This is part of what makes knack different from other craft subscription boxes - our members choose the next project! We pick a theme each month (e.g. leathercraft, jewellery making) and put forward a couple of suggestions within this theme on our members' Facebook group and via email. Members can then vote or suggest alternative ideas (another way to show your creativity!).

Once the votes are in, we then announce which project was most popular and set up everything to run that project the following month.




Where do you deliver to?


Currently we can deliver to anywhere in the UK. Unfortunately we are not yet doing international deliveries, but we hope to in the future. If you're reading this from abroad, why not contact us and tell us where you think we should start!




How are you operating during the COVID-19 pandemic?


The knack team is working from home, but we are still sending out boxes for delivery. Public Health England has advised that people receiving parcels are not put at additional risk of contracting the coronavirus (COVID-19). Let us know if you need a no contact delivery and we'll be sure to let our delivery partner know.




What about knack's environmental impact?


This is something we take very seriously. In an effort to reduce our environmental impact, we try to use items which are reuseable/recyclable/biodegradable and as little single-use plastic as possible. For example, the knack boxes themselves are made out of 90% recycled materials and when we have fragile items, we package them in a special recyclable paper bubble wrap. We also offset 10x the carbon emitted from the delivery of each box, donating these costs to verified carbon offsetting schemes. If you have feedback on how we can be more sustainable, please let us know!




What's this about improving wellbeing and reducing loneliness?


Having this positive impact is really important to us. Research shows that doing craft & other creative activities can help us feel better - by taking our mind off things we're worried about, helping us relax, explore our creative side and giving us a sense of achievement. Our members regularly report these feelings following the live stream workshops.

Having live stream workshops means they are accessible to people wherever they are, and whatever stage of social interaction they're ready to get involved in - reducing some of the barriers such as transport and physical accessibility. Our members also regularly report feeling more connected to others with similar interests following the live stream workshops.




How do I update my details?


We take regular payments through GoCardless, so if you need to update your bank account/card details please do so there. Feel free to get in touch if you need any help with this. If you need to update your delivery address or contact details please email us at info@theknackbox.com.




Can I skip a month?


If you're a regular monthly subscriber, you can skip a month if you let us know before the end of the previous month. So for example if you want to skip October, you need to let us know by the end of September. To request a skip, just contact us through the link in your profile on our site, or send us an email at info@theknackbox.com. Once the skip has been processed, you'll receive a reply to confirm this from us as well as a notification from our payment provider GoCardless.




How do I cancel my subscription?


You're free to cancel your regular monthly subscription any time, just contact us through the link in your profile on our site, or send us an email at info@theknackbox.com. You can see our full cancellation policy here.




Can I return a box?


As our boxes are made to order, we don't accept returns on these. If there's anything missing or damaged (we pack them very carefully but accidents happen) please let us know as soon as possible by emailing info@theknackbox.com.




What's your privacy policy?


You can find our privacy policy here. We take payments through GoCardless, so we don't hold any of your financial details, including your card information.




My question isn't here


You can contact us here or just send an email to info@theknackbox.com and we'll be happy to help!